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Return Policy

At Kilgore International, we challenge the status quo on patient simulation through our beautifully designed products and our haptic technology. We want to ensure the product you choose meets your specific needs. In order to do so in the most efficient way, we have put together the terms of our return policy.

You may return MOST items for a refund or credit within 30 days from the date of arrival. If the product return meets the conditions below, we will be able to apply a refund or credit on the value of the product only and not on the original shipping costs.           **Valid only 1 year from date of return**

When returning a product, the return shipping costs must be paid by the end-user to the courier of your choice. This cost will not be reimbursed by Kilgore International. The item must be in its Original Packaging and in NEW CONDITION to be accepted. Credit is contingent upon inspection of returned goods. Any damaged, used, missing, deviations, etc. will be adjusted from any credit issued.

Items that are not eligible for return (subject to change):

  • Teeth: Replacement and specialty teeth of any kind
  • Special Order Items
  • Exclusive Items
  • Bundled Items

However, if your item is damaged or defective, we will work with you to find the best solution to meet your needs. Please inspect all shipments within 5 days of receipt. If there are any errors or damage, we MUST be notified within the 5-day timeframe. Please provide photographs of the original packaging and damaged goods for the claims process.

IF the goods have been in your possession PAST 5 days without notification, we are not liable for the correction. Notification MUST be made by original receiver, not by 3rd parties.

For information on if your product is eligible to return and for directions on how to return, please contact:

RESTOCKING FEE: A 30% restocking fee will apply for items to be returned past (30) days.

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